The company is a leading provider of digital mobility solutions in Sri Lanka, specializing in ride-hailing and transportation services. They offer a user-friendly platform that connects passengers with drivers, ensuring safe and reliable transportation across the country. With a focus on innovation, the company has become a trusted name in the mobility industry, continuously enhancing its services to meet the evolving needs of its customers. Their commitment to quality and convenience has made them a market leader in the region.

The client is a prominent taxi service provider in Sri Lanka, offering various transportation services through their digital platform. Relying on their digital infrastructure to manage bookings, payments, and customer interactions, cybersecurity is a critical concern to ensure service reliability and data protection.

The Transportation platform faced several critical cybersecurity issues:

• Vulnerabilities in Digital Platforms: The ride-hailing app and website were vulnerable to cyber-attacks, risking customer data and service reliability.
• GRC Issues: The company struggled with regulatory compliance and effective governance, needing a comprehensive framework.
• Incident Response Preparedness: Lacking an incident response plan, the company was unprepared for potential cyber incidents.
• SOC Absence: Limited visibility into security threats due to the lack of a Security Operations Center (SOC).
• Cloud Security Concerns: Securing their cloud environment against unauthorized access and data breaches was a pressing issue.
• Cyber Insurance Needs: Guidance was needed to obtain suitable cyber insurance coverage.

By partnering with digiALERT, the leading taxi service company in Sri Lanka successfully addressed its cybersecurity challenges. The company secured its digital platforms, ensured regulatory compliance, and enhanced its incident response capabilities. digiALERT’s tailored solutions and strategic guidance empowered the company to protect its operations, safeguard customer data, and maintain trust in its services.

To address these challenges, digiALERT provided a comprehensive cybersecurity solution, including:

• VAPT: Conducted vulnerability assessments and penetration testing on the ride-hailing app and website.
• Source Code Audit: Audited the application's source code to identify and fix security weaknesses.
• GRC Implementation: Established a GRC framework.
• Incident Response Plan: Developed a comprehensive response plan.
• SOC Setup: Established continuous monitoring.
• Cloud Security: Implemented cloud security measures.
• Cyber Insurance Consultation: Provided guidance on selecting appropriate cyber insurance.

The implementation of digiALERT’s cybersecurity solutions resulted in these outcomes:

• Strengthened Security: VAPT and source code audit reduced vulnerabilities.
• Improved Compliance: GRC framework ensured regulatory adherence and risk management.
• Enhanced Incident Response: Equipped the company with a swift and effective response plan.
• Continuous Monitoring: SOC enabled proactive defense measures.
• Secured Cloud Environment: Protected cloud infrastructure against threats.
• Financial Protection: Cyber insurance coverage provided financial security against potential incidents.